In challenging times of deep uncertainty and massive ambiguity, what are the elements that inspire and ignite people in pursuit of something larger than themselves? To feel deeply connected, cared for, and committed to the vision of the organization, the success of their teams, and the impact of their communities? What ultimately determines an organization's ability to continuously and consistently move through moments of transformation?
For almost twenty years, I’ve been focused on helping organizations think through these big questions and to boil the answer down to one fundamental truth in pursuit of creating greater places to work and deeper impact in the world and on the lives of the people we lead.
The answer, while profoundly simple, often remains elusive and overlooked by organizations and leaders. What the research shows is that what people around the world want and need in order to thrive and perform at their highest level today is one word: love.
Of course, the use of the word “love” is rarely used in the context of business and management. Our historical belief in business is that the heart has no place at work. In fact, most of us were taught that the heart acts like kryptonite in leadership. It inherently undermines a manager's effectiveness - and lowers productivity and profitability - but as you’ll discover in this book, the love I’m referring to has nothing to do with romance, sex, or religion. The love I’m speaking of relates to the experience of positive emotions - the foundation of human motivation.
In fact, as we’ll demonstrate in the research, recent medical and social science discoveries prove it's the heart, not the mind, that ultimately drives human motivation and achievement - more often than through rational thinking, feelings, and emotions that drive human behavior, what we care about and commit ourselves to in our lives. It turns out that love, even in the world of business, is the one thing that unites us all.