Work with small businesses and entrepreneurs to identify and implement Customer Support and CRM strategies. We identify and recommend which traditional (phone, email) and new (twitter, FB) media are appropriate for each business.
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This is our mantra: Social Support: To transform CRM by combining traditional practices with innovative new technologies, engagement concepts and spaces. To blur the divisions between management, development, support, community and consumer in order to provide a higher level of engagement and knowledge-share.